collecting soiled linen

Activity

1) Discuss Standard Operating Procedure in cleaning guestroom.
2) Briefly explain three advantages of on-premises or in-house laundry.
3) List five factors to be considered in laundry equipment selection.
4) Explain three methods of linen sorting.
5) Explain in detail each below items.
       a) Wool
       b) Silk
       c) Cotton

6) Name the following fabric care labels and their function.
 

  

The Dry Cleaning Process

Operation on-premise laundry

EXAMPLE OF OPL CONTRACT PREMISE:

On-Premise Laundry (OPL) Management

LOGO 

Services

Experienced commercial laundry service consulting and outsourcing

                              
For 25 years Prestige has been providing luxury hotel laundry services to leading Metropolitan area hotels. As a result of this in-depth experience, we know firsthand about the unique challenges that hotel managers face daily. Prestige puts this deep knowledge to work, providing professional consulting and related commercial laundry services for a wide variety of On-Premise Laundry (OPL) Management projects.

On-Premise Laundry (OPL) Management Services have been established to assist OPL managers in their day-to-day operations, while helping to reduce costs and serve as a backup ice commercial laundry service facility.  Many Prestige clients utilize our OPL services when evaluating the cost and impact of shutting down commercial laundry service operations. 

On-Premise Laundry (OPL) Management Services provide:

• Custom formulas are developed according to specific requirements to avoid the linen and equipment damage caused by using too many chemicals
• Backup support in case of a commercial laundry service facility shutdown, need for maintenance, valet services or support in case of a laundry associates' absence
• On-site laundry management services, including a friendly resource for OPL managers to get advice on production benchmarks or work-flow questions
• New equipment purchasing assistance
• Mechanical repair services for all equipment
• Large discounts for hotel laundry service purchases made through our purchasing department

• Prestige-branded luxury linen, terry and household goods manufactured with RFID (radio frequency identification) tags

Lost And Found Procedures

LOST AND FOUND PROCEDURES

• Some lost and found offices will try to contact the owners of any lost items if there are any personal identifiers available. practically all will either sell, give or throw away items after a certain period has passed to clear their storage.

Lost and found procedures

• Lost and found item should be stored in secure area.
• In large hotels – linen clerks will handle lost and found items
• In small hotels – the task maybe delegated to executive housekeeper/front office personal
• When room attendant  finds an item left behind by a guest ,he/she should immediately turn it to the Lost and Found.
• Items should be tagged, logged and secured after they have been turned over to the Lost and Found.
• A log should be used to record date, time where the items was recovered and by whom. There must be a space to record the owner’s name if the items recovered by its owner
• All lost and found items should be kept for 90 days . after that it is up to the manager to decide on how to dispose the items properly.
• Normally , the items will be given to the person who found the items/donated for charity.

Hotel Lost and  Found Claim Procedures.

•    Any inquiries on Lost & Found items are handled professionally. 
•    Any claim received on Lost & Found items will be cross-checked with Lost & Found Logbook.
•    Claimant must be notified immediately whether the item is found or not.
•     Shall the item is found, a two-copy Lost & Found Claim Slip is filled out based on the article description. First copy is given to the claimant and the second copy is for Housekeeping file.
•      Record in Lost & Found Logbook: claimant’s name & signature, date & time of claim, issuer’s name & signature, and date & time of release.

• Attach claimant’s copy of ID.